COMPLAINTS BOOK

Complaint Sheet N°:

In accordance with the Consumer Protection and Defense Code

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1. CONSUMER IDENTIFICATION

Full name *

DNI / C.E. *

Email *

Phone / Mobile

Address *

Department/State

Province

District

Type of product/service *

Product

Service

Product or service description *

Order number / Purchase order

Purchase date

Purchase amount (S/)

Type *

Complaint

Claim

Complaint: Dissatisfaction related to products or services.

Claim: Dissatisfaction not related to products or services; or dissatisfaction or discontent regarding customer service.

Complaint or claim details *

Consumer request *

IMPORTANTE:

Filing a complaint or claim does not prevent access to other dispute resolution methods nor is it a prerequisite for filing a complaint with INDECOPI.
The provider must respond to the complaint or claim within a maximum period of thirty (30) calendar days.
Fields marked with an asterisk (*) are required according to Supreme Decree No. 011-2011-PCM.
You will receive a copy of your complaint at the email address provided.